What are the features of Repair Management System?

The Repair Management System has many important features, including: Product Warranty Tracker, Repair Ticket Management, Repair Cost Management, Repair Notice, Creation of Work Order Forms, and Repair Analysis Report.

The Best Repair Management System in Singapore

Provide the best after-service service for your customer with the repair management system from HashMicro. Improve your service speed and increase customer retention.

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HashMicro Repair Management System dashboard showing repair tickets, work orders, product warranty tracking, and repair analytics

No.1 Repair Management System

Streamline every repair from ticket to invoice, and keep customers coming back with faster, more reliable after-sales service.

Ease of Use

All of the repair processes can be completed in several simple steps. This makes the system usable by anyone in the company.

Automatic Notification

Send your customer a notification when the repair is done, complete with the invoice they need to pay.

Timely Repair Process

Increase the effectiveness of your staff so the repair can be done on time.

Controlled Inventory

Any spare part taken from the inventory or newly bought will be recorded in the system for optimum surveillance.

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The Main Features of Repair Management Software

Product Warranty Tracker

Determine the warranty’s expiration date of the repaired product and track the warranty easily from the system.

Repair Ticket Management

Quickly and easily track which customer’s ticket needs priority, such as the one nearing its expiry date.

Repair Fees Management

Provide flexibility for your customers to complete the payment with various payment methods available.

Repair Notification

Notify your customer if there is an additional fee, spare part purchase, or when the repair is done.

Work Order Form Creation

Work orders for your staff can be created easily based on the customer’s ticket.

Repair Analysis Report

Generate a detailed report for each completed repair, presented in either a graph or table for easy analysis.

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Repair Management Software Integration

Asset Management

Manage your business assets with one integrated system. Track the asset user and its location in real-time.

Fleet Management

Monitor service vehicle usage automatically. Track the fuel consumption and its movement in one system.

Run every repair with total confidence.

HashMicro's Repair Management System digitizes work orders, ticketing, warranty tracking, and repair analytics, so your service team runs faster and keeps customers coming back.

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Frequently Asked Questions

Common questions about HashMicro Repair Management Software.

What is maintenance?

In the business field, maintenance comprises a series of processes or practices aimed at ensuring the prolonged operational, effective, and efficient use of machines, equipment, or other assets. Diligence in implementing an effective maintenance program is essential for the successful performance and longevity of machinery, assets, facilities, and entire businesses. Therefore, in the maintenance business, the customer's property is taken care of as a service. The job is typically mobile and often involves handling equipment, materials, and spare parts in various premises.

Is it important to use a maintenance management system in your business?

To minimize spare parts replacement while maintaining high production value, supporting equipment for the production process must undergo regular maintenance to improve its quality. Maintenance management is a vital component of a well-functioning production process. It helps companies maintain their resources while controlling time and costs to ensure the maximum efficiency of the manufacturing process, utilities, and related facilities. It is a tool that ensures a reliable and satisfactory quality of production, safety for employees, and environmental protection. Maintenance management is also referred to as CMMS, which stands for Computerized Maintenance Management System.

What are the repair management activities?

Repair management activities include examination (checking), oiling (lubrication), repair (repairing), and spare parts (spare parts). Additionally, cleaning, visual inspection, functional tests, lubrication, measurement of operating quantities, and oil tests are essential in industrial maintenance and service operations. In industrial maintenance and service operations, key subjects include equipment lifecycle management, documentation management, efficient management of works and events, optimal resourcing, project management, and management of materials and procurements.

What are the goals of maintenance management?

Make assets trustworthy: Maintained assets are more reliable than non-maintained assets. Timely maintenance enhances their performance. Minimize maintenance costs: Timely maintenance reduces the risk of failure, minimizing costly operations, including part replacements. Reduce Downtime and Minimize Problems: Preventive maintenance helps increase machine accessibility, reducing downtime. Raise productivity levels: Well-prioritized maintenance tasks and quick problem resolution contribute to uninterrupted machine operation. Respect the rules and regulations: Compliance with rules and regulations is crucial for employee safety and environmental well-being.

What are four types of maintenance methods?

Corrective maintenance: Carried out after an anomaly is discovered, aiming to restore normal operating conditions. Preventive maintenance: Performed at predetermined intervals or according to specified criteria to reduce the risk of equipment failure or deterioration. Risk-based maintenance: Incorporates analysis, measurement, and periodic inspection into standard preventive maintenance, assessing the condition and risk of assets. Status monitoring: Based on continuously monitoring equipment performance and controlling corrective actions taken, performing maintenance when indicators signal deteriorating equipment conditions and an increased probability of failure.